Managed Service Provider in RI

Why do I need a Managed Service Provider?

If you’re running a business, computer problems aren’t just an inconvenience; they mean idle employees, lost work, and lost profit. Southern New England Computer Services can help you avoid this.Having a dedicated business department allows them to focus on the more complex problems that are typical in business systems, and to offer solutions that go beyond sales and repair, such as managed information technology (IT) service.

Two Retail Locations

“There’s a whole industry called ‘managed service,’” says SNECS co-owner Paul Riendeau. The heart of this concept is a proactive approach to information technology that heads off disasters before they occur.“You’ve got software running on the computer that monitors everything in there,” he says. “So you can correct problems before they happen.”

Managed service also means increased security and access to more customer support options, such as a 24/7 emergency support number.  This support number will not redirect clients to an overseas subcontractor– it will direct them to one of Southern New England Computer’s highly trained and vigorously tested technicians.

What if i already have a Managed Service Provider?

 If you’re on a managed service plan, SNECS can also offer direct vendor support in dealing with your software manufacturer or your internet service provider. Many managed service providers are based out of state. This means that if a situation requires a technician to visit the site, there can be long delays due to travel time, or the work may be farmed out to a subcontractor. But with Southern New England Computer Services, the technicians are always close at hand, based at their stores in North Smithfield and Johnston.

Dealing with so many businesses and consumers over their eleven years, the staff has established an extensive knowledge base forged through hands-on experience. “When a problem comes up,” Paul says, “chances are we’ve dealt with it before.” In the time it takes for a small, internal IT department to diagnose a situation, SNECS can often have it solved.

Better Budgeting with a Managed Service Provider is key!

In addition to preventing system downtime, Paul notes that being on a managed service plan allows business owners to better budget their IT expenses. Most of all, “It allows the business owners to concentrate on what they do for a living.”

Whether you’re looking for a new computer system, a network setup, or a managed service program custom tailored to suit your needs, Southern New England Computer Services is the place to start. For a free evaluation, call their Johnston store at 354-7544 or their North Smithfield store at 762-0660.